Returns & Exchanges
We want you to love your Smartwool gear, which is why we offer a 60-day satisfaction guarantee on all purchases. If you are not completely satisfied with your high-performance merino wool products, you can return them for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by our system, then securely pack your items in their original packaging if possible.
Ship the Package
Drop off your return package at any authorized carrier location or schedule a pickup to ensure your items are tracked back to our warehouse.
Receive Your Refund
Once our team inspects the returned gear, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing